password change not found

We're sorry, you are not authorized to view the page you have requested.

above received when clicking link in email and URL from support regarding password change (

Frequently Asked Questions: 

This is usually a browser cookie issue where the browser looses track of who you are. I see it mostly in I.E.  Try pasting the link in Firefox or Chrome or email me at [email protected] . As site admin I can not retrieve or see passwords but I can reset them.