I have a user that didn't log out of Navigator correctly and locked and no one else can view them. How do I release this user?

Frequently Asked Questions: 

On Navigator server PC, locate the 'ATP content' folder (it is the folder that you share to the clients.

Delete the file 'AU' & 'U" and it will reset any license.

Advised user to logoff the Navigator before shutting of the PC otherwise it will not release the license properly.

In compliance you can choose for FAA/SB/EASA view. Is it possible to add an extra option here?

Frequently Asked Questions: 

The compliance record is limited to just the three types of lists. Expanding to other categories has been discussed. Your request has been sent to the management team. Requests help them set development priorities so we appreciate the inquiry.

Bob, we would like to add our UVU logo to the printed work order. How can this be done??? Also, we need to remove some facilities that were entered in error. Please advise.

Many of the reports are formatted with a small image of an aircraft. This image can be replaced with a company logo. The shape of the logo image file should be twice as wide as it is tall (the logo can be any shape but when placed in the file add white space so the file shape is a 2X1 rectangle). To add you Logo click on the Utility and then System Configuration. The first table lets you upload and save the image.

Disc manager page will not let me click on the install content button. How do i update my libraries via the discs we received?

Frequently Asked Questions: 

The Install button in Disc Manager is not active if all of the content is already installed.

Revisions are managed by the Yellow update disc. After updating your computers database the update will ask for needed DVDs. If you skip inserting the DVDs when requested and then go to Disc Manager the Install button would be active (because you do not have all the content installed) But if you have all content installed then the Install button is inactive.

I don't get the automatic prompt to update our library . How do I update the DAA series discs without a prompt?

Frequently Asked Questions: 

Good question. What you describe is a result of the shift to DVD discs. You see, the DVD holds so much content that many times a disc is revised but the change is not needed for your library. For example a DVD may contain information for all Beech King Air series aircraft and you have the Beech C90 library. For this example lets say the Beech 300 IPC is revised on the DVD. You will receive a new DVD but after inserting the Yellow update disc you will not be prompted to insert the Beech DVD because none of the changes on the DVD are needed in your library. So why did you receive the DVD?

Do you have the T53-l-703 Engine

Frequently Asked Questions: 

I don’t see us adding this engine to a product at this time. There are two main reasons. a) we normally only add engines where we include the airframe and we don’t cover the UH1 airframe with maintenance manuals (TM55-1520- ‘s) in any of our libraries. b) the 290.2 and 290.4 Honeywell manuals used for this model are not on the list of approved manuals we can publish. Usually this means the publications have export or other distribution controls from the OEM.

I would like to have an index of the content of NavigatorV Discs

Frequently Asked Questions: 

You would need to have ATP Navigator installed first then you will be able to view the content or data for your specific subscription. You can use the EZ Update tab to see what DVDs are used by each Library. You can then use My Library to get a list of publications  for each model. Navigator is designed to go to a hard drive for content. DVDs should be installed using Install Content link for each library on the EZ Update tab. Please contact Customer Care if you need assistant in setting up Navigator.

I have the ATP IA Library. Where would I find Cessna Svc Bul SEB01-3R1 and FAA SAIB CE-04-03? Thanks Rich Slater

Frequently Asked Questions: 

ATP's Regulatory IA library includes Service Bulletins incorporated by Reference within an AD. You would find a hyperlink inside of the AD applicable to it. They are also listed in My Library and Search in the Associated Service Information folders. Regulatory libraries only include Service Information incorporated by reference in the AD.