FAQ


How do I update my facility information once my ATP profile has been started.

Frequently Asked Questions: 

I am not sure if you are asking about changes going forward or changing old records.

For going forward: The Compliance records are auto filled every time a new record is added. The auto fill information comes from the Facilities tab in Settings. If you update this information then all added records will have the changed information.


Update of my library

Frequently Asked Questions: 

Because of mailing time the disc's will always be older than internet download. The Internet is great but is not available reliably for everyone so updating by disc is the best option in your case. The problem you are having is you are trying to use both update methods and the Internet and disc's are not for the same period of time. I would recommend using 100% disc revisions for your update. Go to the EZ Update tab and click the Scheduler Settings button and disable Internet EZ Update. This will stop the computer from asking for disc's that are still en-route.


How can I read or install my current disc when Navigator is looking for a more current one?

Frequently Asked Questions: 

It sound like your EZ Update may have updated your Navigator Application and now looking for a newer disc.

You will need to go to the Navigator Repair Tools to revert your application to read the current disc:

Please go to the Start Menu/All Program/ATP/ATP/NavigatorV/Repair Tool

Under the Content Repair, click on the Reinstall button. It will prompt you to insert your current white DVD disc

Once completed open your ATP Navigator and go to the EZ Update tab and click Install Content to load the specific library disc.


Error Deserializing RevisionInfo.xml?

Frequently Asked Questions: 

1. Shutdown your Navigator Server

2. Restart your computer

3. After restart, click on start, all programs, atp, navigatorVr (don't start the Navigator) and select Navigator Repair tool

4. On repair tool, click on reset button

5. Afte reset, click on the update button and follow the prompts.

 

 

 


REGULATORY LIBRARY

Frequently Asked Questions: 

Libraries are added using Product Registration. There is a Orange button near the top right of the Welcome Screen tab that says Add or Manage Libraries. You enter the library product code and access code and it will add your library to NavigatorV. Call our support team or email them at support@atp.com if you have any problems



Where is the SRM for the Avanti I aircraft? We do not have it our Library

Frequently Asked Questions: 

Your account shows you subscribe to the library with the SRM. You may not be seeing it if the product was not added (registered) to the software or if a user does not have permission to access the library. It depends on how you set up the program so it is hard to know the exact answer. We will contact you and walk through how you are configured becuase by default the manual should show.


How do I prove I am current and have the latest Discs

Frequently Asked Questions: 

We provide two tools to prove you have the latest discs.

First is a revision card we mail every January (and with new orders) that lists the date of each monthly revision for the full year. When you receive the discs you should enter the received date on this card. This revision card confirms that you have received all revisions.

Second is the EZ Update tab in NavigatorV. The tab lists your libraries and the latest date for each disc.