Please follow this instructions to fix the issue.
1. Restart the computer on your Navigator/main PC.
2. Then click on start, all programs, atp, navigatorVR, locate Navigator Repair tool (don’t start the Navigator) then right click on it and select "ran as administrator"
3. On the repair tool, click on the Reset button and follow the prompts
4. After the reset, click on Update button and follow the prompts
If problem persist then you might need to have your computer IT/admin and run the procedure with their credentials.
You can also call us at 415-330-9500 5:30am-5:00pm PST Mon-Fri (California, USA) and ask for any available tech rep